Welcome to the Terms & Conditions (‘Terms’) of Peckham Florist. These Terms set out the basis upon which you, the customer, enter into an agreement with us for the supply of online flower delivery services within Peckham and the surrounding areas. By placing an order with Peckham Florist through our website, you acknowledge and agree to be bound by these Terms. Please review them carefully before making any purchase. If you do not agree to any of the terms set out, you should not proceed with an order.
These Terms apply to all online orders placed via the Peckham Florist website or other digital platforms operated by us, by individuals within Peckham and neighbouring locales. This includes orders for flowers, plants, arrangements, and any related accessories available for delivery or collection. These Terms do not affect your statutory rights under UK consumer law.
Your order represents an offer to purchase products from Peckham Florist, which we may accept or decline at our absolute discretion. Upon placing your order, you will receive an order acknowledgement email confirming receipt of your order details. This email is not an acceptance of your order but acts as confirmation that we have received it.
We reserve the right to verify details and to refuse, cancel or limit any order if:
Acceptance of your order, and thereby formation of the contract, occurs when you receive a dispatch confirmation from us, confirming your flowers are being prepared for delivery.
We endeavour to display all items and product descriptions as accurately as possible. Illustrations, descriptions, and photographs of flowers are indicative only. Flowers are natural products, which means that exact colour, size, or shape may vary. While we strive to deliver displays as pictured, we reserve the right to substitute certain flowers or packaging depending on availability, always maintaining equal or greater value and quality. If substantial changes are required, we will attempt to notify you prior to delivery.
Our delivery service is designed for customers in Peckham and the surrounding areas. When placing your order, you must provide a complete and accurate delivery address. We cannot be held responsible for late or failed deliveries resulting from incomplete or incorrect addresses. Delivery charges and available service levels (standard, same-day, timed deliveries, etc.) are shown at checkout prior to your payment. Delivery times are estimates and, while we endeavour to meet your requested slot, delays may occur due to events beyond our control, such as extreme weather or traffic conditions.
For completed deliveries where no recipient is at home, our driver will attempt to leave the flowers safely or with a neighbour, as per your instructions. We accept no liability for deliveries that cannot be completed due to lack of suitable alternative arrangements.
All product prices displayed on the Peckham Florist website are stated in pounds sterling (£) and include VAT unless otherwise indicated. Prices exclude delivery charges unless stated. Payment must be made in full at time of order placement, using the payment options accepted on our platform (such as major credit/debit cards and certain online payment services). By submitting payment information you confirm you are authorised to use the selected payment method.
We reserve the right to amend prices at any time prior to acceptance of your order. Errors in pricing found after order placement may result in cancellation, in which case you will be given a full refund.
You may cancel or amend your order without charge provided the request is made at least 24 hours before the scheduled delivery or collection time. To request cancellation or amendment, please contact us promptly during business hours using your order reference. Once preparations or delivery have commenced, cancellations and amendments may not be possible. Should you cancel within the permitted time, your payment will be refunded in full using your original payment method. Where orders are cancelled or amended outside these terms, refunds are at our discretion.
If your flowers arrive in unsatisfactory condition, or if the order is incorrect, you must notify us within 24 hours of delivery. Please provide photographs and a description of the issue. We may offer a replacement, partial refund, or full refund on a case-by-case basis, in line with your statutory rights. Our decision on such matters is final.
By placing an order with Peckham Florist, you warrant that:
It is your responsibility to ensure your recipient is available to receive the flowers, and to provide safe access for delivery.
To the fullest extent permitted by law, Peckham Florist shall not be liable for:
Our total liability for any claim howsoever arising shall not exceed the price paid by you for the product in question. Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be limited by law.
All content on the Peckham Florist website, including images, logos, text, and designs, remains the intellectual property of Peckham Florist or our licensors. You are not permitted to use, copy, reproduce, or exploit such content for commercial purposes without our written consent.
We take your privacy seriously. Your personal information will be processed in accordance with our Privacy Policy and in compliance with all applicable data protection laws in the United Kingdom. Details provided through the ordering process will only be used to fulfill your order and manage our customer relationship, unless you give specific consent otherwise.
We shall not be liable for any failure or delay in performing our obligations where such failure or delay arises from events beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, strikes, labour disputes, acts of government, war, or interruption/failure of utilities or transport services.
If any provision of these Terms is held by a competent authority to be invalid or unenforceable, such provision will be severed and the remaining provisions will remain in force.
We reserve the right to amend or update these Terms at any time without prior notice. Any changes will take effect upon publication to our website. Your continued use of our online flower delivery services following any change constitutes acceptance of the new Terms. We recommend reviewing these Terms each time you place an order.
These Terms and any disputes arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
If you have questions about these Terms, your order, or any complaints, please contact us using the details provided on our website. We endeavour to resolve all queries promptly and fairly.
These Terms & Conditions are effective for all orders placed on or after 1 June 2024. These terms apply to all customers ordering online flower delivery in Peckham and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Peckham, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Peckham.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
